Shipping policy

Processing Time
All orders are custom-made and personalized with care. Please allow 3-5 business days for us to create your item before it is shipped. During peak seasons or large events, processing times may be extended.

Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and destination.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking information to update.

Lost, Stolen, or Delayed Packages
We are not responsible for lost, stolen, or delayed packages once they have been dispatched. If you experience any issues, please contact the shipping carrier directly with your tracking information.

Incorrect Address
It is the customer's responsibility to provide accurate shipping information at checkout. If your package is returned to us due to an incorrect address, you will be responsible for the additional shipping fees to resend the package.

Contact Us
If you have questions or concerns about your shipment, please email us at agiftofsurprise@gmail.com. We are happy to assist you!

This policy ensures a smooth shipping process while keeping you informed every step of the way.