Refund policy

All Sales Are Final
Due to the personalized and custom nature of our products, we do not accept returns, exchanges, or cancellations once an order is placed. Please carefully review your order details, including personalization and shipping information, before completing your purchase.

Order Issues
If your item arrives damaged or there is an issue with the engraving or personalization that is due to an error on our part, please contact us within 7 days of receiving your order. Include the following:

• Your order number
• A photo of the item and packaging showing the issue

We will review your request and work with you to resolve the problem.

Contact Us
For inquiries about your order or to report an issue, email us at agiftofsurprise@gmail.com. We aim to respond within 1-2 business days.

This policy helps ensure clarity and fairness for our customers while maintaining the integrity of our personalized product offerings. Thank you for your understanding and support!